Terms of Use

Welcome to Royal Sapphire Resorts. By using our website cityhavenpro.com and services, you agree to these terms. Please read them carefully.

1. About These Terms

These Terms of Use govern your use of our website and services. "We", "us", and "our" refer to Royal Sapphire Resorts. "You" refers to the user of our services.

By accessing our website, you confirm that you accept these terms and agree to follow them.

2. Our Services

Royal Sapphire Resorts provides:

• Casino gaming facilities
• Hotel accommodation
• Dining and entertainment
• Spa and wellness services
• Event and conference facilities

3. Age Restrictions

You must be at least 18 years old to:

• Use our casino gaming services
• Make bookings on our website
• Enter our gaming floors

We reserve the right to request proof of age at any time.

4. User Restrictions

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain access to systems without permission
• Transmit harmful code or viruses
• Copy or redistribute our content without permission
• Use automated systems to access our services
• Impersonate others or provide false information
• Breach gaming regulations or our house rules

5. Bookings and Payments

When making a booking:

• You must provide accurate information
• Payment is required at booking or check-in
• Prices are in GBP and include VAT where shown
• Cancellation policies vary by booking type

Full booking terms are provided at the time of reservation.

6. Responsible Gaming

We are committed to responsible gambling. We provide:

• Self-exclusion options
• Deposit and loss limits
• Reality checks and session reminders
• Links to support services like GamCare

If you have concerns about your gambling, please speak to our staff or visit GamCare.

7. Intellectual Property

All content on our website belongs to Royal Sapphire Resorts or our licensors. This includes:

• Text, images, and graphics
• Logos and trademarks
• Website design and layout
• Software and code

You may not copy, modify, or distribute our content without written permission.

8. Disclaimer

Our website is provided "as is". While we try to keep information accurate, we do not guarantee:

• The website will be error-free or uninterrupted
• All information is complete or current
• The website is free from viruses

9. Limitation of Liability

To the extent permitted by law, we are not liable for:

• Indirect or consequential losses
• Loss of profits, data, or business
• Losses from events beyond our control

Nothing in these terms excludes liability for death, personal injury, or fraud caused by our negligence.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or practices of these sites. Use them at your own risk.

11. Changes to Terms

We may update these terms at any time. Changes take effect when posted. Continued use of our services means you accept the new terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

13. Severability

If any part of these terms is found to be invalid, the rest remains in effect.

14. Contact

For questions about these terms:

Email: support@cityhavenpro.com

Address: 171 Sterling Way, Jarrow, NE32 3AB, United Kingdom